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Our Services
Advanced Time Management, Inc. has a fully certified technical support
department. Our support department can answer simple questions via email to complex issues through
Inter-Tel™ remote support or on-site service. There are 2
different ways to contact our technical support staff;
Contact Support Form via email
Email us at: support@advancedtime.com
Please make sure to include;
Name
Company Name
Phone Number
Description of your issue
Contact Support via Phone
Advanced Time Management, Inc. uses
Inter-Tel® remote
support software. This provides you with simple, quick and professional
support via web access.
To receive remote support please contact us at 800 841-3824, request the tech
support department or dial extension 555.
Connect to our FTP Site
Connect to our ftp site:
ftp.advancedtime.com
Annual Support Agreements
Advanced Time Management has more than 18 years of experience servicing
and supporting businesses of all sizes. We take pride in the reputation we have
built and look forward to providing our quality services for your company.
Support Agreements can provide customers with:
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Unlimited phone support
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Consultation services for software usage inquiries
(i.e. report creation, custom exports, etc)
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Priority status with call-back goals in 2 hours or less
(1
hour goals or less for payroll emergencies)
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Labor and Remote Support on covered issues
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Remote support and training
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50% Discount on any non-coverage support
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Software updates are provieded at no additional charge
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Discounts on classroom training sessions
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Loaner equipment provided as needed to keep you continually on line
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Replacement
hardware parts at no cost
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More Links:
Contact us for product information
View our F.A.Q. section
Site Map
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